Frequently Asked Questions (FAQ)
Welcome to MFTCG! 💚
We've put together answers to some commonly asked questions to make your shopping experience as smooth and enjoyable as possible.
🛒 Orders & Products
1. Are your products authentic?
Yes! All products sold by MFTCG are sourced from our suppliers. We take pride in providing authentic trading card products for collectors and enthusiasts.
2. Are your booster packs and boxes sealed?
Products listed as sealed will be supplied in their original unopened packaging unless otherwise stated.
For Rip & Ship purchases, booster packs will be opened on your behalf during our livestreams.
3. What is Rip & Ship?
Rip & Ship is a service where we open your purchased booster packs during our livestream and ship the cards to you afterward.
It's a fun way to enjoy the excitement of opening packs together with our community!
4. Can I purchase booster packs without having them opened?
Yes! Customers can purchase sealed products through our website. Please check the product listing and available options before placing your order.
💳 Payment
5. What payment methods do you accept?
We accept PayNow and other supported online payment methods displayed during checkout.
6. How do I confirm my PayNow payment?
After completing your PayNow transfer, please send a screenshot of your successful transaction along with your name to our Telegram:
This helps us verify your payment and process your order.
7. Can I reserve an item and pay later?
If you require additional time to make payment, please contact us before placing your order.
Requests will be considered on a case-by-case basis, subject to product availability.
📦 Shipping & Delivery
8. Do you offer delivery?
Yes! We offer delivery within Singapore.
Available shipping options and charges will be displayed during checkout.
9. When will my order be shipped?
Orders are processed after payment confirmation.
Shipping timelines may vary depending on stock availability, order volume, and the type of product purchased.
10. Do you ship internationally?
For international shipping enquiries, please contact us before placing your order to check availability and shipping arrangements.
11. What happens if I provide an incorrect delivery address?
Please ensure your full and accurate delivery address is provided during checkout.
Additional shipping and handling fees may apply if a parcel is returned due to an incorrect or incomplete address.
📍 Self-Collection
12. Is self-collection available?
Yes! Self-collection is available at:
807B Choa Chu Kang Avenue 1, #02-526
Keat Hong Axis, Singapore
Please arrange your collection at least 1 day in advance.
🎁 Pre-Orders
13. How do pre-orders work?
Pre-order products will be shipped according to their stated estimated delivery dates after payment confirmation.
Should there be any delays, affected customers will be notified.
⚠️ Cancellations, Changes & Refunds
14. Can I cancel, change, or request a refund for my order?
For Rip & Ship Orders:
Once your booster packs have been opened during our livestream, cancellations, changes, and change-of-mind refunds will not be accepted.
By purchasing Rip & Ship products, you acknowledge that:
Booster pack contents are randomly assorted.
Specific cards, rarities, or valuable pulls are not guaranteed.
Disappointment with card pulls does not qualify for a refund.
Opened booster packs cannot be returned or exchanged due to a change of mind.
If you need to make changes before your packs are opened, please contact us as soon as possible. Requests are subject to approval and the order's processing status.
For Sealed Products:
If you wish to cancel or amend your order, please contact us as soon as possible before your order has been processed or dispatched.
Requests will be reviewed on a case-by-case basis.
Important: These conditions do not affect your rights under applicable Singapore consumer protection laws.
15. What if my order arrives damaged, defective, or incorrect?
At MFTCG, we take great care in preparing and packaging every order to ensure your items are well-protected before dispatch.
However, once parcels have been handed over to our delivery partners, the handling and transportation process is beyond our direct control.
While we strive to minimise the risk of damage during transit, we cannot guarantee that parcels will arrive completely free from cosmetic imperfections caused by courier handling.
For collectors who are particular about the condition of their sealed products and packaging, we strongly recommend opting for self-collection. This allows you to personally inspect your items upon collection and minimise the risks associated with delivery.
If your order arrives damaged, defective, or incorrect, please contact us promptly with:
Your order number
Clear photographs of the affected items and packaging
A brief description of the issue
All cases will be reviewed individually. Where appropriate, we may assist with courier investigations or claims.
Minor cosmetic damage to external shipping packaging does not automatically qualify for a refund or replacement if the purchased products remain unaffected.
Any refunds, replacements, or other remedies will be assessed in accordance with applicable consumer protection laws.
💬 Contact Us
16. How can I contact MFTCG?
For order enquiries, payment confirmation, or general assistance, you can reach us through:
🌐 Official Website:
https://www.mftcg.com
💬 Telegram:
https://t.me/mftcgbreaksinfo
Thank you for shopping with MFTCG and being part of our growing community!
Happy collecting! 💚